No, you do not need a referral from your family doctor

Yes, we prescribe all styles of hearing aids and work with an array of hearing aid manufacturers.

If you do not like your hearing aid you have two options: you can replace the hearing aid with a new one or return it. There is no additional cost to replacing the hearing aids with a new style, except if the price of the hearing aid is different.

Each hearing aid comes with a 1-time loss warranty.

Most often we can reprogram the hearing aids to fit a new hearing loss. However, if your hearing changes drastically, new hearing aids may need to be purchased.

No, we offer our hearing tests at no cost to you.

We offer our patients a 90-day refund. If the patient wants to try another style of hearing aid they can do so within the trial period.

Generally, each hearing aid comes with a 3-year warranty period. During the warranty period, the hearing aids can be sent to the manufacturer to be repaired as many times as needed.

We service adults of all ages, and children down to the age of 5.

PERSONAL INFORMATION WE COLLECTWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you book an appointment through the Site, we collect certain information from you, including your name, shipping address, email address, and phone number. We refer to this information as “Booking Information”.When we talk about “Booking Information” in this Privacy Policy, we are talking both about Device Information and Booking Information.HOW DO WE USE YOUR BOOKING INFORMATION?We use the Booking Information that we collect generally to create an appointment for you in our schedule. Additionally, we use this Order Information to:- Communicate with you;- Screen our bookings for potential risk or fraud; and- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).SHARING YOUR PERSONAL INFORMATIONWe share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site-- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.BEHAVIOURAL ADVERTISINGAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.DO NOT TRACKPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.YOUR RIGHTSIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.DATA RETENTIONWhen you book an appointment through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.CHANGESWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@quintehearingcentre.ca or by mail using the details provided below:Quinte Hearing Centre 156 North Front Street Belleville, ON. K8P 2G3, Canada